Is this Alaya Tulum pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Alaya Tulum have a swimming pool?

No, this Alaya Tulum does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Alaya Tulum?

Best-rates for the Alaya Tulum starts from $371 per night with includes Designated Smoking Area, View, Transportation/Shuttle, Bedding/Linens, Guest Services, Ocean View, Balcony/Terrace, Accessibility, Wellness Facilities, Spa, Restaurant, Toiletries, Internet, Air Conditioner, Bar, Child Friendly, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Alaya Tulum a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Alaya Tulum wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Alaya Tulum has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Alaya Tulum?

Based on the information reported by the owner or manager, the Alaya Tulum indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Alaya Tulum?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Alaya Tulum | Hotel in Tulum

| 9.6 (438 Reviews) | 1 Bathroom

Hotel in Zona Hotelera, Tulum

Beachfront, with spa services
Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness center and spa services.
Alaya Tulum offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and safes. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and hair dryers can be requested. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Designated Smoking Area

View

Ocean View

Balcony/Terrace

Accessibility

Transportation/Shuttle

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Rainfall showerhead

Bathrobes

Free toiletries

Towels

Hair dryer (on request)

Shower

Bedroom

Rollaway/extra beds (surcharge)

Bed sheets

Air conditioning

Premium bedding

Blackout drapes/curtains

Ceiling fan

In-room massage

Window screens

Access via exterior corridors

Water-efficient toilets only

Laptop-compatible safe

Breakfast

1 beach bar and 1 bar

Room service available

1 restaurant

Local meal delivery service

Parking

Free offsite parking

Ferry terminal shuttle (surcharge)

24-hour roundtrip airport shuttle (surcharge)

No onsite parking available

Bus station shuttle (surcharge)

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

This property does not have elevators

Accessible airport shuttle

Activities

Windsurfing

Fishing

Snorkeling

Ecotours

Health club access

Access to nearby health club

Fitness center

Yoga classes

Bicycle rentals

Spa services

General

Front-desk safe

Water dispenser

Portuguese

English

Spanish

Romance packages available

Biodegradable drinking straws

Mosquito nets

Beach towels

Designated smoking areas

Guest Services

Rollaway/extra beds (surcharge)

Tour/ticket assistance

Daily housekeeping

Porter/bellhop

Front desk (limited hours)

Wedding services

Concierge services

Dry cleaning service

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Garden

Beach loungers

Beachfront location

Terrace

Spa

Massage - deep-tissue

Massage - hot stone

Facials

Manicures and pedicures

Massage - Swedish

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 9:30 pm contactless check-in available minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available

Child Policy

Children are welcome. rollaway/extra beds are available for usd 45.0 per night.

Payment Policy

Airport shuttle fee: usd 319 per vehicle (roundtrip, maximum occupancy 4) pet fee: usd 25 per pet, per stay rollaway bed fee: usd 45.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 33 lbs per pet) pets allowed for an extra charge of usd 25 per pet, per stay pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation welcoming dogs only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Scott

Sep 25, 2025 08:32:50 AM

Review Score: 10

Summary: Room and staff were amazing. Food was good, beaches not so much but it was seaweed season apparently. But everything else was awesome!

See All Reviews

Room Arrangement

Room Info	Facilities
Suite, 1 King Bed, Beach View, Oceanfront Room Size: m² 1 King Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Balcony, Beach view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1, Free cribs/infant beds
Deluxe Suite, Balcony, Partial Ocean View Room Size: m² 2 Double Beds	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Partial ocean view, Balcony, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Free cribs/infant beds, Bed count maximum 2
Suite, Balcony, Ocean View Room Size: m² 1 King Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Balcony, Bed count minimum 1, Extra bed count 1, Ocean view, Bed count maximum 1, Number of bathrooms - 1, Free cribs/infant beds
Room, 2 Double Beds, Partial Ocean View Room Size: m² 2 Double Beds	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Partial ocean view, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Free cribs/infant beds, Bed count maximum 2
Apartment, Kitchenette Room Size: m² 1 King Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Kitchenette, Paper towels, Garden view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1, Free cribs/infant beds
Villa, Garden View Room Size: m² 1 King Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Garden view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1, Free cribs/infant beds
Panoramic Villa, 2 Bedrooms, Ocean View Room Size: m² 3 King Bed, Double Bed and Queen Bed	General Kitchenette, Number of bedrooms - 2, Laptop-friendly workspace, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Separate dining area, Private bathroom, Furnished balcony or patio, Paper towels, Desk, No cribs (infant beds), Wardrobe or closet, Kitchen island, Separate sitting area, Private plunge pool, Bed count maximum 3, Ocean view, Bed count minimum 3
Family Villa, Balcony Room Size: m² 2 Queen Bed and Twin Bunk Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Garden view, Balcony, Bed count maximum 3, Extra bed count 1, Number of bathrooms - 1, Free cribs/infant beds, Bed count minimum 3