Hotel Villa Mercedes Palenque | Hotel in Palenque

| 9.1 (894 Reviews) |   Pet Friendly  6 Bathrooms  16 Guests
Palenque Hotel | Hotel Villa Mercedes Palenque

Hotel in Palenque

Set in tropical gardens in Palenque, this hotel has 2 outdoor pools and a Mayan-style spa. Located in a collection of charming thatched buildings, rooms feature satellite TV and a private bathroom. The restaurant at the Hotel Villa Mercedes Palenque serves traditional Mexican food. There is also a poolside bar with a terrace, loungers and hammocks. Palenque Airport is just 15 minutes’ drive from the hotel, which also offers babysitting services.

Hotel Villa Mercedes Palenque is located in Palenque.

This 74 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Child Friendly, Internet, Laundry, and several others. This is a 5 star rated property and has over 894 reviews with the average score of 9.1 . Coming to Palenque and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 74 Bedrooms Hotel if you want to learn more about this place in Palenque. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Villa Mercedes Palenque in Palenque is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Villa Mercedes Palenque”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Wine/Champagne
  • Restaurant
  • Bar
  • Coffee house on site
  • Kid-friendly buffet
  • Fruit
  • Kids' meals
  • Breakfast in the room
Parking
  • Accessible parking
  • Free parking
  • Parking
  • Private Parking
Accessibility
  • Wheelchair accessible
  • Raised toilet
  • Toilet with grab rails
Activities
  • Open-air bath
  • Back massage
  • Full-body massage
  • Walking tours
  • Massage
  • Spa facilities
  • Spa lounge/Relaxation area
  • Foot massage
  • Couples' massage
  • Public Bath
  • Fitness center
  • Fitness
  • Spa
Entertainment
  • Indoor play area
  • Board games/Puzzles
General
  • Pet friendly
  • Safe
  • Non-smoking rooms
  • Heating
  • Designated smoking area
  • Smoke-free property
  • Facilities for disabled guests
  • Family rooms
  • Air conditioning
Guest Services
  • Packed lunches
  • Airport shuttle (additional charge)
  • Baggage storage
  • Meeting/Banquet facilities
  • Grocery deliveries
  • Laundry
  • Business center
  • Ironing service
  • 24-hour front desk
  • Concierge
  • Express check-in/out
  • Daily housekeeping
  • Shuttle service
  • Tour desk
  • Room service
  • Fax/Photocopying
  • Suit press
  • Airport shuttle
  • Babysitting/Child services
  • Shuttle service (additional charge)
  • Invoice provided
Internet
  • Wifi
  • Free Wifi
  • Internet
Outdoors
  • Outdoor pool (year-round)
  • Outdoor furniture
  • Outdoor pool
  • Garden
  • Sun deck
Security/Safety
  • 24-hour security
  • Smoke alarms
  • Security alarm
  • CCTV outside property
  • Fire extinguishers
  • CCTV in common areas
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Breakfast to-go containers
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check health of guests
  • Staff follow all safety protocols as directed by local authorities
  • Access to healthcare professionals
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • First aid kits available
  • Physical distancing rules followed
  • Cashless payment available
  • Contactless check-in/out
Spa
  • Beach chairs/Loungers
  • Infinity pool
  • Pool bar
  • Swimming pool
  • Beach umbrellas
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are allowed and charges may apply.

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.

Reviews

Value for money:
8.56
Location:
9.31
Staff:
8.72
Facilities:
8.93
Comfort:
9.15
Cleanliness:
9.17
Claire
Nov 3, 2025 08:00:00 AM
Review Score:   8
South Africa
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: The hotel is in a perfect location close to the ruins and downtown. Nice grounds with 2 swimming pools and greenery, but they tend to get crowded by large groups of people partying which can ruin the peaceful vibe. The restaurant serves very good food, but its pretty expensive.
Negative: There is nowhere for people to get drinking water or to refill their bottles. Considering the heat in the area, you would think having some fountains for guest use would be helpful. The rooms are not very sound proofed, as you can hear everything next door.
Summary: Tropical hotel in great location
See All Reviews

Room Arrangement

Room Info Facilities
Double Room with Two Double Beds
Room Type: Quad
Room Size: 27 m2
2 Full bed(s) Bed

Bathroom

Towels/Sheets (extra fee), Shower, Free toiletries, Conditioner, Body soap, Toilet paper, Toilet, Towels, Hairdryer, Shampoo, Private bathroom

General

Interconnecting room(s) available, Safe, Iron, Fan, Smoke Alarm, Private entrance, Mosquito net, Air conditioning, Ironing facilities

Media & Technology

TV, Pay-per-view channels, Flat-screen TV, Cable channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

View

Garden view, Pool view, View, Lake view

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Kitchen

Coffee machine, Dining table

Accessibility

Entire unit located on ground floor

Pool and Spa

Pool with a view, Pool towels

Food & Drink

Bottle of water

Room Amenities

Socket near the bed, Non-feather pillow
King Room
Room Type: Double
Room Size: 27 m2
1 King bed(s) Bed

Bathroom

Towels/Sheets (extra fee), Shower, Free toiletries, Conditioner, Body soap, Toilet paper, Toilet, Towels, Hairdryer, Shampoo, Private bathroom

General

Interconnecting room(s) available, Safe, Iron, Fan, Smoke Alarm, Private entrance, Mosquito net, Air conditioning, Ironing facilities

Media & Technology

TV, Pay-per-view channels, Flat-screen TV, Cable channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Bedroom

Wardrobe or closet, Linens, Childrens' cribs, Extra long beds (> 6.5 ft)

View

Garden view, Pool view, View, Lake view

Kitchen

Coffee machine, Dining table

Accessibility

Entire unit located on ground floor

Pool and Spa

Pool with a view, Pool towels

Food & Drink

Bottle of water

Room Amenities

Socket near the bed, Non-feather pillow
Superior King Room
Room Type: Double
Room Size: 27 m2
1 King bed(s) Bed
Superior King Room

Food & Drink

Bottle of water, Chocolate/Cookies, Minibar

Bathroom

Towels/Sheets (extra fee), Shower, Free toiletries, Conditioner, Body soap, Toilet paper, Toilet, Towels, Hairdryer, Shampoo, Private bathroom

General

Interconnecting room(s) available, Safe, Iron, Fan, Smoke Alarm, Private entrance, Mosquito net, Air conditioning, Ironing facilities

Media & Technology

TV, Pay-per-view channels, Flat-screen TV, Cable channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Bedroom

Wardrobe or closet, Linens, Childrens' cribs, Extra long beds (> 6.5 ft)

View

Garden view, View, Lake view

Kitchen

Coffee machine, Dining table

Outdoors

Outdoor dining area, Outdoor furniture

Accessibility

Entire unit located on ground floor

Pool and Spa

Pool towels

Room Amenities

Socket near the bed, Non-feather pillow
Superior Double Room
Room Type: Double
Room Size: 27 m2
2 Full bed(s) Bed
Superior Double Room

Food & Drink

Bottle of water, Chocolate/Cookies, Minibar

Bathroom

Towels/Sheets (extra fee), Shower, Free toiletries, Conditioner, Body soap, Toilet paper, Toilet, Towels, Hairdryer, Shampoo, Private bathroom

General

Interconnecting room(s) available, Safe, Iron, Fan, Smoke Alarm, Private entrance, Mosquito net, Air conditioning, Ironing facilities

Media & Technology

TV, Pay-per-view channels, Flat-screen TV, Cable channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

View

Garden view, View, Lake view

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Kitchen

Coffee machine, Dining table

Outdoors

Outdoor dining area, Outdoor furniture

Accessibility

Entire unit located on ground floor

Pool and Spa

Pool towels

Room Amenities

Socket near the bed, Non-feather pillow
Double Room - Disability Access
Room Type: Double
Room Size: 27 m2
2 Twin bed(s) Bed

Bathroom

Towels/Sheets (extra fee), Shower, Free toiletries, Conditioner, Body soap, Toilet paper, Toilet, Towels, Hairdryer, Shampoo, Private bathroom

General

Safe, Iron, Fan, Smoke Alarm, Private entrance, Mosquito net, Air conditioning, Ironing facilities

Media & Technology

TV, Pay-per-view channels, Flat-screen TV, Cable channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

View

Garden view, View

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

Kitchen

Coffee machine, Dining table

Accessibility

Roll-in shower, Shower chair, Toilet with grab rails, Entire unit located on ground floor, Entire unit wheelchair accessible

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Room Amenities

Socket near the bed, Non-feather pillow
Deluxe King Suite
Room Type: Suite
Room Size: 27 m2
1 Queen bed(s) Bed

Food & Drink

Bottle of water, Chocolate/Cookies, Minibar

Bathroom

Towels/Sheets (extra fee), Shower, Free toiletries, Conditioner, Body soap, Toilet paper, Toilet, Towels, Hairdryer, Shampoo, Private bathroom

General

Interconnecting room(s) available, Safe, Iron, Fan, Smoke Alarm, Private entrance, Mosquito net, Air conditioning, Ironing facilities

Media & Technology

TV, Pay-per-view channels, Flat-screen TV, Cable channels, Telephone

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Sitting area

Bedroom

Wardrobe or closet, Linens, Childrens' cribs, Extra long beds (> 6.5 ft)

View

Garden view, View

Kitchen

Coffee machine, Dining table

Accessibility

Entire unit located on ground floor

Room Amenities

Non-feather pillow, Socket near the bed, Sofa bed

Pool and Spa

Pool towels
Check Hotel Availability
Nightly rates from:
USD US $71
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