Is this Hotel Villa Mercedes Palenque pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hotel Villa Mercedes Palenque?

Check-in time for Hotel Villa Mercedes Palenque starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hotel Villa Mercedes Palenque have a swimming pool?

Yes, this Hotel Villa Mercedes Palenque has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Villa Mercedes Palenque?

Best-rates for the Hotel Villa Mercedes Palenque starts from $81 per night with includes Restaurant, Internet, Breakfast, Air Conditioner, Parking, Pool, Toiletries, Kitchen, Laundry, Business Services, Sports/Activities, Spa, Bedding/Linens, Wellness Facilities, Bar, Guest Services, Child Friendly, TV, Balcony/Terrace, Security/Safety with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel Villa Mercedes Palenque a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Villa Mercedes Palenque wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Villa Mercedes Palenque has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Villa Mercedes Palenque?

Based on the information reported by the owner or manager, the Hotel Villa Mercedes Palenque indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Villa Mercedes Palenque?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hotel Villa Mercedes Palenque | Hotel in Palenque

Name: Hotel Villa Mercedes Palenque
Address: Palenque, CHIS, Mexico, MX
Price range: Prices for upcoming dates start at $81 per night
Rating: 8.8

| 8.8 (630 Reviews) | 1 Bathroom

Palenque Hotel | Hotel Villa Mercedes Palenque

Hotel in Palenque

Mediterranean hotel with 2 outdoor pools and a full-service spa
2 outdoor pools, a full-service spa, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Change of towels is available on request.
Hotel Villa Mercedes Palenque offers 92 air-conditioned accommodations with safes and coffee/tea makers. These individually furnished accommodations include dining tables. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Palenque hotel provides complimentary wired Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Amenities

Air Conditioner

Parking

Pool

Balcony/Terrace

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Bathtub or shower

Rainfall showerhead

Free toiletries

Hair dryer

Private bathroom

Towels

Bedroom

Blackout drapes/curtains

Air conditioning

Ceiling fan

Premium bedding

Bed sheets

Safe

Individually furnished

Connecting rooms available

Iron/ironing board

Phone

Window screens

Breakfast

Room service available

English breakfast available for a fee daily 7 AM–noon: MXN 250 for adults and MXN 150 for children

1 restaurant and 1 coffee shop/cafe

1 swim-up bar, 1 poolside bar and 1 bar

Free daily reception

Coffee/tea maker

Dining table

Local meal delivery service

Parking

Airport shuttle on request

Secured uncovered extended parking on site (MXN 500 per day)

Wheelchair-accessible parking available

24-hour roundtrip airport shuttle (surcharge)

Secured uncovered self parking on site (surcharge)

Accessibility

Smooth flooring in public areas

Wheelchair-accessible lounge

Visual alarms in hallways

This property does not have elevators

Well-lit path to entrance

Wheelchair-accessible registration desk

Smooth flooring in room

Tile flooring in public areas

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible parking

Cobblestone flooring in public areas

Front entrance ramp

Stair-free path to entrance

Wheelchair accessible (may have limitations)

No elevator (single level property)

Accessible airport shuttle

1 on-site accessible parking spaces

Wheelchair-accessible registration desk height (inches): 43

Wheelchair-accessible pool

10 stairs to reach property

Wheelchair-accessible business center

Wheelchair-accessible restaurant

Activities

Theme parks

Fitness center

Full-service spa

2 outdoor pools

Entertainment

Cable channels

32-inch flat-screen TV

General

Business center

Conference center (23143 square feet of space)

Meeting room

Reception hall

Front-desk safe

Gift shop/newsstand

Banquet hall

Spanish

English

Locally-owned & organized tours & activities

Romance packages available

Double-glazed windows

Vegetarian dining options

TV in lobby

Renovated entire property - November 2025

Local artist showcase

Smoke-free property

Couples dining

Guest Services

Dining table

Babysitting (surcharge)

Laundry facilities

2 outdoor pools

Luggage storage

Porter/bellhop

Daily housekeeping

Change of bedsheets (on request)

Wedding services

Tour/ticket assistance

Change of towels (on request)

Laundry facilities

24-hour front desk

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free wired internet

Outdoors

Terrace

Pool sun loungers

Pool umbrellas

Outdoor furniture

Nature reserve

Garden

Spa

Steam room

Body wraps

2 treatment rooms

Facials

Spa open daily

Mud bath

Couples treatment room(s)

Massage/treatment rooms

Reflexology

Massages

Policies

Check-in

Check-in start time: 3 pm; check-in end time: 6:00 pm late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. kids stay free! one child 11 years old or younger stays free when using existing bedding. rollaway/extra beds are not available.

Payment Policy

Fee for english breakfast: approximately mxn 250 for adults and mxn 150 for children airport shuttle fee: mxn 3600 per person (roundtrip) airport shuttle fee per child: mxn 3600 (roundtrip), (up to 11 years old) uncovered extended parking fee: mxn 500 per day pet fee: mxn 600 per pet, per night service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 29 lbs per pet) pets allowed for an extra charge of mxn 600 per pet, per night pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve cribs/infant beds long-term renters welcome noise-free guestrooms cannot be guaranteed safety features at this property include a fire extinguisher, a smoke detector, a security system, and outdoor lighting special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Opher

Oct 30, 2025 09:22:27 AM

Review Score: 10

Summary: Did not have breakfast

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Room Room Size: 293 square feet m² 1 King Bed	General Ping - 8, Doorway wheelchair width (centimeters) - 150, Pet-friendly room, Number of living rooms 0, Low bed height (centimeters) - 61, Free WiFi, Number of bedrooms - 0, Wheelchair-width doorways, Doorway wheelchair width (inches) - 59, Low bed height (inches) - 24, Wheelchair accessible, Square meters - 27.20, Square feet - 293, No cribs (infant beds), Low-height bed, Garden view, Bed count minimum 1, Bed count maximum 1
Deluxe Double Room Room Size: 293 square feet m² 2 Double Beds	General Ping - 8, Pet-friendly room, Free WiFi, Square feet - 293, No cribs (infant beds), Number of bedrooms - 1, Garden view, Square meters - 27.20, Bed count minimum 2, Bed count maximum 2
Suite Room Size: 586 square feet m² 1 King Bed	General Minibar, Number of bedrooms - 1, Room and bed type depend on availability check-in, Sofa bed, Pets not allowed, Square feet - 586, Extra bed count 1, Number of living rooms 1, Free cribs/infant beds, Bathrobes, Ping - 16, Square meters - 54.40, Separate sitting area, Courtyard view, Bed count minimum 1, Bed count maximum 1
Standard Twin Room Room Size: 293 square feet m² 2 Twin Beds	General Ping - 8, Number of living rooms 0, Free WiFi, Number of bedrooms - 0, Square feet - 293, No cribs (infant beds), Garden view, Pets not allowed, Square meters - 27.20, Bed count minimum 2, Bed count maximum 2
Executive Room Room Size: 293 square feet m² 1 Queen Bed	General Ping - 8, Number of living rooms 0, Balcony or patio, Free WiFi, Number of bedrooms - 0, Square feet - 293, No cribs (infant beds), Garden view, Pets not allowed, Bed count minimum 1, Square meters - 27.20, Bed count maximum 1
Executive Double Room Room Size: 293 square feet m² 2 Double Beds	General Ping - 8, Number of living rooms 0, Free WiFi, Minibar, Number of bedrooms - 0, Pets not allowed, Lake view, Square meters - 27.20, Bathrobes, Balcony or patio, Square feet - 293, No cribs (infant beds), Bed count minimum 2, Bed count maximum 2