The Carmen Hotel - Ocean Front | Hotel in Playa del Carmen

| 7.8 (781 Reviews) |  7 Bathrooms  16 Guests
Downtown Hotel | The Carmen Hotel - Ocean Front

Hotel in Downtown, Playa del Carmen

The Carmen Hotel - Ocean Front features an outdoor swimming pool, private beach area, a restaurant and bar in Playa del Carmen. Featuring a tour desk, this property also provides guests with a sun terrace. The property provides a 24-hour front desk, a shuttle service, room service and free WiFi throughout the property. The hotel will provide guests with air-conditioned rooms offering a desk, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a shower. Guests at The Carmen Hotel - Ocean Front can enjoy an à la carte breakfast. Popular points of interest near the accommodation include Playa del Carmen Beach, ADO International Bus Station and Playa del Carmen Maritime Terminal. Cozumel International Airport is 22 miles away.

The Carmen Hotel - Ocean Front is located in Playa del Carmen.

This 35 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: View, Ocean View, Security/Safety, and several others. This is a 4 star rated property and has over 781 reviews with the average score of 7.8 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 35 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This The Carmen Hotel - Ocean Front in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Carmen Hotel - Ocean Front”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Pool
View
Private Beach
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Restaurant
Bar
Guest Services
Entertainment
Internet

Facility Overview

Breakfast
  • Snack bar
  • Restaurant
  • Wine/Champagne
  • Bar
Activities
  • Beachfront
  • Private beach area
  • Beach
General
  • Elevator
  • Non-smoking rooms
  • Air conditioning
  • Adults only
  • Smoke-free property
  • Wifi in all areas
  • Safe
Guest Services
  • Shuttle service (additional charge)
  • Shuttle service
  • Room service
  • Baggage storage
  • 24-hour front desk
  • Tour desk
  • Invoice provided
Internet
  • Wifi
  • Internet
  • Free Wifi
Outdoors
  • Outdoor furniture
  • Outdoor pool
  • Sun deck
  • Outdoor pool (year-round)
Security/Safety
  • Key card access
  • Fire extinguishers
  • 24-hour security
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Access to healthcare professionals
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Cashless payment available
  • Physical distancing rules followed
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
Spa
  • Swimming pool
  • Beach chairs/Loungers
  • Rooftop pool
  • Beach umbrellas

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed

Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.

License number: 008-007-007241/2025

Reviews

Value for money:
7.83
Location:
9.3
Staff:
8.24
Facilities:
7.7
Comfort:
8.22
Cleanliness:
8.19
Monica
Apr 23, 2026 07:00:00 AM
Review Score:   9
Costa Rica
Reviewer Type: Extended Group
Travel Purpose: leisure
Positive: Excellent location and uniquely designed rooms
Negative: Bathroom, shower area a bit awkward For the size of the hotel, small pool!
Summary: Cool rooms, pick an Ocean View!
See All Reviews

Room Arrangement

Room Info Facilities
Standard King Room
Room Type: Double
Room Size: 34 m2
1 King bed(s) Bed
Standard King Room

Bathroom

Towels, Free toiletries, Shower, Toilet, Toilet paper, Private bathroom, Shampoo

General

Trash cans, Smoke Alarm, Fan, Air conditioning, Safe

Media & Technology

TV, Telephone, Flat-screen TV, Satellite channels

Outdoors

Balcony

Living Area

Desk

Kitchen

Coffee machine

Bedroom

Linens

Room amenities

Clothes rack, Socket near the bed

Food & Drink

Bottle of water

Accessibility

Accessible by elevator
Deluxe Queen Room with Two Queen Beds
Room Type: Quad
Room Size: 34 m2
2 Full bed(s) Bed

Bathroom

Towels, Free toiletries, Shower, Toilet, Toilet paper, Private bathroom, Shampoo

General

Trash cans, Smoke Alarm, Fan, Air conditioning, Safe

Media & Technology

TV, Telephone, Flat-screen TV, Satellite channels

Outdoors

Balcony

Living Area

Desk

Bedroom

Linens

Room amenities

Clothes rack, Socket near the bed

Food & Drink

Bottle of water

Accessibility

Accessible by elevator
King Suite
Room Type: Suite
Room Size: 34 m2
1 King bed(s) Bed
King Suite

Bathroom

Towels, Free toiletries, Shower, Toilet, Toilet paper, Private bathroom, Shampoo

General

Trash cans, Smoke Alarm, Fan, Air conditioning, Safe

Media & Technology

TV, Telephone, Flat-screen TV, Satellite channels

Outdoors

Balcony

Living Area

Desk

Kitchen

Coffee machine

Bedroom

Linens

Room amenities

Clothes rack, Socket near the bed

Food & Drink

Bottle of water

Accessibility

Accessible by elevator
Ocean Front Suite
Room Type: Suite
Room Size: 32 m2
1 King bed(s) Bed

Bathroom

Towels, Free toiletries, Shower, Toilet, Toilet paper, Private bathroom, Shampoo

General

Trash cans, Smoke Alarm, Fan, Air conditioning, Safe

Media & Technology

TV, Telephone, Flat-screen TV, Satellite channels

Outdoors

Balcony

Living Area

Desk, Sofa

View

View

Bedroom

Linens

Room amenities

Clothes rack, Socket near the bed

Food & Drink

Bottle of water

Accessibility

Accessible by elevator
Ocean Front Luxury Suite
Room Type: Suite
Room Size: 71 m2
1 King bed(s) Bed

Bathroom

Towels, Free toiletries, Shower, Toilet, Toilet paper, Private bathroom, Shampoo

General

Trash cans, Smoke Alarm, Fan, Air conditioning, Safe

Media & Technology

TV, Telephone, Flat-screen TV, Satellite channels

Outdoors

Balcony, Terrace

Living Area

Desk, Sofa

View

View, Sea view

Kitchen

Coffee machine

Bedroom

Linens

Room amenities

Clothes rack, Socket near the bed

Food & Drink

Bottle of water

Accessibility

Accessible by elevator
Deluxe King Suite
Room Type: Suite
Room Size: 60 m2
1 King bed(s) Bed

Bathroom

Towels, Free toiletries, Shower, Toilet, Toilet paper, Private bathroom, Shampoo

General

Trash cans, Smoke Alarm, Fan, Air conditioning, Safe

Media & Technology

TV, Telephone, Flat-screen TV, Satellite channels

Outdoors

Balcony

Living Area

Desk, Sofa

View

View

Bedroom

Linens

Room amenities

Clothes rack, Socket near the bed

Food & Drink

Bottle of water

Accessibility

Accessible by elevator
Deluxe Suite with Sea View
Room Type: Suite
Room Size: 60 m2
1 King bed(s) Bed

Bathroom

Towels, Free toiletries, Toilet, Shower, Toilet paper, Private bathroom, Bathtub, Shampoo

General

Trash cans, Smoke Alarm, Fan, Air conditioning, Safe

Media & Technology

TV, Telephone, Flat-screen TV, Satellite channels

Outdoors

Balcony

Living Area

Desk, Sofa

View

View, Sea view

Kitchen

Coffee machine

Bedroom

Linens

Room amenities

Clothes rack, Socket near the bed

Food & Drink

Bottle of water

Accessibility

Accessible by elevator

FAQ's

Is this Downtown hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Downtown hotel?

Check-in time for Downtown hotel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Downtown hotel have a swimming pool?

Yes, this Downtown hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown hotel?

Best-rates for the Downtown hotel starts from $94 per night with includes Air Conditioner, Private Beach, Accessibility, Guest Services, Entertainment, Pool, Balcony/Terrace, Internet, Oceanfront, Transportation/Shuttle, Restaurant, View, Ocean View, Security/Safety, Bar with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Downtown hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown hotel?

Based on the information reported by the owner or manager, the Downtown hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD94
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