JW Marriott Hotel Mexico City Polanco | Hotel in Mexico City

| 9.4 (1001 Reviews) |  1 Bathroom
Polanco Hotel | JW Marriott Hotel Mexico City Polanco

Hotel in Polanco, Mexico City

Along with 3 restaurants, this smoke-free hotel has an outdoor pool and 3 bars/lounges. WiFi in public areas is free. Additionally, a health club, a snack bar/deli, and a sauna are onsite.
Housekeeping is available on request.
JW Marriott Hotel Mexico City Polanco offers 312 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 49-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.


A health club and complimentary bicycles are featured at the hotel. In addition to a seasonal outdoor pool, other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Show more

Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Shower
  • Bathrobes
  • Hair dryer
  • Rainfall showerhead
  • Towels
  • Private bathroom
  • Free toiletries
Bedroom
  • Pillow-top mattress
  • Bed sheets
  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Down comforter
  • Premium bedding
  • Phone
  • Laptop-compatible safe
  • Recycling
  • LED light bulbs
  • Desk
  • Iron/ironing board
  • Turndown service
  • Water-efficient showers only
  • Energy-saving switches
  • Free newspapers
Breakfast
  • 3 restaurants and 1 coffee shop/cafe
  • Buffet breakfast available for a fee daily 6 AM–11 AM: USD 36 for adults and USD 18 for children
  • 3 bars/lounges
  • Coffee/tea in common area(s)
  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Free bottled water
  • Espresso maker
Parking
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (USD 25 per day)
  • Theme park shuttle (surcharge)
  • Wheelchair-accessible parking available
  • Valet parking on site (USD 28 per day)
  • Height restrictions apply for onsite parking
Accessibility
  • Wheelchair-accessible pool
  • Transfer shower
  • Lever door handles
  • Wheelchair-accessible registration desk
  • Low-height electrical outlets in bathroom
  • Wheelchair-accessible spa
  • Height-adjustable showerhead
  • Low-height view port in door
  • Elevator
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Visual fire alarm
  • Grab bar near toilet
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible fitness center
Activities
  • Bicycle rentals
  • Sauna
  • Outdoor pool
  • Steam room
  • Fitness center
  • Free bicycle rentals
Entertainment
  • Cable channels
  • 49-inch Smart TV
  • Premium channels
  • Netflix
General
  • Front-desk safe
  • ATM/banking services
  • Water dispenser
  • Banquet hall
  • Elevator
  • Ballroom
  • Free newspapers in lobby
  • English
  • Spanish
  • Vegetarian dining options
  • Renovated entire property - November 2023
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • At least 80% lighting from LEDs
  • Vegan dining options
  • No plastic coffee stirrers
  • Smoke-free property
  • Biodegradable coffee stirrers
Guest Services
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • 24-hour front desk
  • Luggage storage
  • Dry cleaning service
  • Laundry facilities
  • Concierge services
  • Change of bedsheets (on request)
  • Daily housekeeping
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services
  • Porter/bellhop
Internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • Available in all rooms: WiFi (USD 20 per day)
Outdoors
  • Pool sun loungers
  • Terrace
  • Vegetable garden
  • Garden

Policies

Check-in
Check-in start time: 3 pm; check-in end time: noon express check-in available late check-in subject to availability
Check-out
Check-out before noon express check-out available
Child Policy
Children are welcome. free rollaway/extra beds! free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately usd 36 for adults and usd 18 for children fee for in-room wireless internet: usd 20 per day (rates may vary) self parking fee: usd 25 per day valet parking fee: usd 28 per day pet fee: usd 25 per pet, per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets allowed for an extra charge of usd 25 per pet, per night welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Mehmet
Mar 30, 2026 07:52:11 AM
Review Score:   4
Summary: At the time of the check in (my check in was at 3 pm), I had been told there is another customer requested for late check out, and they could only give me the room by 5 pm. No refunds, no sorries, in fact initially they only told me my room will be ready at 5 pm. If I asked from a hotel for an early check in they would ask half day charge, in this case, I asked for managers, they given me wrong emails (emails bounced back), and the manager told me that they will do this right, and she never showed up. Then last night of our stay at 5 am and 5.30 am in our one bedroom suite, we had the fire alarm went off - only in our room though. When I called lobby, they said "yeah that happens sometime" again no apologies what so ever. The fact that noone cares about you as a guest at high end hotel with a suite room guest. Tells a lot. Strongly recommend to stay a nearby hotel since, Polanco is the place to stay.
See All Reviews

Room Arrangement

Room Info Facilities
Presidential Suite, 1 Bedroom
Room Size: 1615 square feet m2
1 King Bed
Presidential Suite, 1 Bedroom

General

Number of living rooms 0, Square meters - 150, Number of bedrooms - 0, Ping - 45, Sofa bed, Pets not allowed, Square feet - 1615, Bed count minimum 1, Bed count maximum 1, Extra bed count 2, City view, Number of bathrooms - 1
Junior Suite, 1 King Bed
Room Size: 463 square feet m2
1 King Bed
Junior Suite, 1 King Bed

General

Blackout drapes/curtains, Hair dryer, Number of bedrooms - 1, Shower only, Pets not allowed, Ping - 13, Separate bedroom, Extra bed count 1, Square feet - 463, Free toiletries, Square meters - 43, Slippers, Wardrobe or closet, iPod docking station, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Suite, 1 Bedroom, Terrace
Room Size: 678 square feet m2
2 King Bed and Double Sofa Bed
Suite, 1 Bedroom, Terrace

General

Square feet - 678, Patio, Number of bedrooms - 1, Terrace, Sofa bed, Pets not allowed, Extra bed count 2, Ping - 19, Square meters - 63, Wardrobe or closet, Bed count minimum 2, City view, Bed count maximum 2
Suite, 1 Bedroom
Room Size: 484 square feet m2
2 King Bed and Double Sofa Bed
Suite, 1 Bedroom

General

Blackout drapes/curtains, Hair dryer, Number of bedrooms - 1, Square feet - 484, Shower only, Sofa bed, Pets not allowed, Ping - 14, Separate bedroom, Square meters - 45, Free toiletries, Extra bed count 2, Slippers, Wardrobe or closet, iPod docking station, Rainfall showerhead, Bed count minimum 2, City view, Bed count maximum 2
Deluxe Room, 1 King Bed
Room Size: 398 square feet m2
1 King Bed
Deluxe Room, 1 King Bed

General

Number of bedrooms - 1, Ping - 11, Pets not allowed, Square meters - 37, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square feet - 398, City view
Room, 2 Double Beds
Room Size: 398 square feet m2
2 Double Beds
Room, 2 Double Beds

General

Blackout drapes/curtains, Hair dryer, Number of bedrooms - 1, Ping - 11, Shower only, Room and bed type depend on availability check-in, Pets not allowed, Square meters - 37, Wheelchair accessible, Extra bed count 1, Free toiletries, Square feet - 398, Slippers, Wardrobe or closet, iPod docking station, Park view, Rainfall showerhead, Bed count minimum 2, City view, Bed count maximum 2
Executive Suite, 1 King Bed
Room Size: 484 square feet m2
1 King Bed
Executive Suite, 1 King Bed

General

Number of bedrooms - 1, Square feet - 484, Sofa bed, Pets not allowed, Ping - 14, Bed count minimum 1, Square meters - 45, Bed count maximum 1, Extra bed count 2, City view
Room, 1 King Bed
Room Size: 398 square feet m2
1 King Bed
Room, 1 King Bed

General

Number of bedrooms - 1, Ping - 11, Wardrobe or closet, Pets not allowed, Square meters - 37, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square feet - 398
Executive Room, 2 Double Beds
Room Size: 398 square feet m2
2 Double Beds
Executive Room, 2 Double Beds

General

Number of bedrooms - 1, Ping - 11, Sofa bed, Pets not allowed, Square meters - 37, Bed count minimum 2, Extra bed count 2, Square feet - 398, City view, Bed count maximum 2
Executive Room, 1 King Bed
Room Size: 398 square feet m2
1 King Bed
Executive Room, 1 King Bed

General

Blackout drapes/curtains, Hair dryer, Number of bedrooms - 1, Ping - 11, Shower only, Room and bed type depend on availability check-in, Sofa bed, Pets not allowed, Square meters - 37, Wheelchair accessible, Free toiletries, Extra bed count 2, Square feet - 398, Slippers, Wardrobe or closet, iPod docking station, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1, City view
Suite, 1 King Bed, City View, Corner
Room Size: 484 square feet m2
1 King Bed
Suite, 1 King Bed, City View, Corner

General

Number of bedrooms - 1, Square feet - 484, Sofa bed, Park view, Pets not allowed, Ping - 14, Bed count minimum 1, Square meters - 45, Bed count maximum 1, Extra bed count 2, City view
Deluxe Room, 2 Double Beds
Room Size: 398 square feet m2
2 Double Beds
Deluxe Room, 2 Double Beds

General

Number of bedrooms - 1, Ping - 11, Pets not allowed, Square meters - 37, Extra bed count 1, Bed count minimum 2, Square feet - 398, Bed count maximum 2

FAQ's

Is this Polanco hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Polanco hotel?

Check-in time for Polanco hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Polanco hotel have a swimming pool?

Yes, this Polanco hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Polanco hotel?

Best-rates for the Polanco hotel starts from $608 per night with includes Bedding/Linens, Laundry, Pool, TV, Balcony/Terrace, Transportation/Shuttle, Wellness Facilities, Spa, Restaurant, Breakfast, Wheelchair Accessible, Accessibility, Security/Safety, Toiletries, Entertainment, Child Friendly, Internet, Business Services, Bar, Guest Services, Kitchen, Air Conditioner, Parking with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Polanco hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Polanco hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Polanco hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Polanco hotel?

Based on the information reported by the owner or manager, the Polanco hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Polanco hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD608
You will be redirected to  
Hot Deal - It has been viewed 179 times today
Not the right fit? Check out our other properties in Polanco
Residence L´Heritage Aristóteles 140 by BlueBay From US $194
         

|
7.6 (326 Reviews)
Apartment
  • Parking
  • Wheelchair Accessible
  • Balcony/Terrace
Beautiful Ph2 Polanco A/c in the 3 bedrooms From US $2,743
         

10.0 (11 Reviews)
Apartment
  • Air Conditioner
  • Parking
  • Pet Friendly
Casai Polanco Aristoteles From US $215
         

5.0 (3 Reviews)
Apartment
  • Pet Friendly
  • Wheelchair Accessible
  • Child Friendly
★The Penthouse★ Panoramic Rooftop Garden + Parking From US $505
         

Kukun Arquímedes 11 Polanco From US $593
         

|
New
Apartment
  • Parking
  • Pet Friendly
  • Pool
Capitalia | Lincoln Park Luxury From US $1,968
         

10.0 (4 Reviews)
Apartment
  • Air Conditioner
  • Parking
  • TV
Kukun Arquímedes 95 Polanco From US $315
         

|
New
Apartment
  • Parking
  • Pet Friendly
  • Wheelchair Accessible
Private Single Modern Apartment in Nuevo Polanco From US $256
         

10.0 (4 Reviews)
Apartment
  • Parking
  • TV
  • Wheelchair Accessible
Stunning house steps from Masaryk, Polanco From US $1,148
         

10.0 (3 Reviews)
Villa
  • Air Conditioner
  • Designated Smoking Area
  • TV
Cool 2-bedroom apartment with AC in Polanco, Ciudad de México From US $302
         

10.0 (3 Reviews)
Apartment
  • Air Conditioner
  • Parking
  • Pet Friendly
Modern Polanco Retreat with Balcony, Office Space & Style From US $248
         

10.0 (3 Reviews)
Apartment
  • TV
  • Wheelchair Accessible
  • Balcony/Terrace
White Elephant - Modern 3 BR Apt in Polanco From US $240
         

Modern 2B 2B Apartment in the Heart of POLANCO From US $215
         

10.0 (3 Reviews)
Apartment
  • Parking
  • TV
  • Wheelchair Accessible
Beautiful apartment w/amenities in front of CARSO From US $207
         

Spacious Home in the Heart of Polanco From US $4,031
         

10.0 (2 Reviews)
House
  • Parking
  • TV
  • Security/Safety
Capitalia - Elegant Urban Oasis From US $1,291
         

10.0 (2 Reviews)
Apartment
  • Parking
  • TV
  • Wheelchair Accessible
KOKU! Best location in Polanco 10 guests From US $428
         

10.0 (2 Reviews)
Apartment
  • TV
  • Wheelchair Accessible
  • Accessibility
w* | Polished Loft in Polanco From US $130
         

10.0 (2 Reviews)
Apartment
  • TV
  • Wheelchair Accessible
  • Accessibility